SlothSays Support
We’re a tiny indie team and we read every email. We aim to reply within 2–3 working days.
Contact us
Email: contact@sleepyslothgames.com
To help us help you faster, please include:
- your device model and iOS version (e.g. iPhone 14, iOS 18.2);
- the version of SlothSays you’re using (find it in the app’s Settings screen);
- a description of what happened and what you expected to happen;
- a screenshot or screen recording, if relevant.
Manage or cancel your subscription
SlothSays subscriptions are managed by Apple. You can cancel at any time — cancellation prevents future renewals but you keep your premium access until the end of the current billing period.
To cancel on iPhone or iPad:
- Open the Settings app.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Tap SlothSays, then tap Cancel Subscription.
You can also manage subscriptions on the web at apps.apple.com/account/subscriptions.
Full subscription terms are available in our Terms of Purchase.
Request a refund
Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com and select the SlothSays purchase you’d like to report. If you’re stuck, email us and we’ll do what we can to help.
Restore purchases on a new device
Sign in with the same Apple ID you used originally, install SlothSays, then open the in-app paywall and tap Restore Purchase.
Microphone or speech recognition isn’t working
Open Settings → SlothSays and make sure both Microphone and Speech Recognition are enabled. If it still doesn’t work, restart the app or your device, and email us if the problem persists.
Delete your account or data
Most of your SlothSays data lives only on your device, so uninstalling the app removes it. If you signed in with Apple, or have data stored on our backend, you can request full deletion in either of these ways:
- In the app: open Settings → Account → Delete account and confirm. Where this option is available, it removes any account-linked personal data we hold for you.
- By email: send a deletion request from the email address linked to your account to contact@sleepyslothgames.com with the subject “Delete my account”. We aim to action requests within 30 days.
Deleting your account does not automatically cancel an active subscription — please cancel via Apple first using the cancellation steps above.